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Shipping and Delivery
At Campus Essentials NG, a marketplace for higher institution students in Nigeria, we are committed to ensuring a smooth and reliable shopping experience. Shipping and delivery processes are designed to meet the unique needs of our platform while prioritizing transparency and convenience.
Shipping Overview
- Seller-Handled Shipping
- Shipping is managed by individual sellers, who are responsible for packing and dispatching items in a timely manner.
- Campus Essentials NG administrators monitor shipping activities to ensure compliance with platform standards and protect buyers.
- Buyer-Seller Communication
- Buyers are encouraged to contact sellers directly through the platform’s Vendor Chat or messaging system to confirm shipping details before completing a purchase.
Shipping Methods and Costs
- Shipping methods and fees vary depending on the seller, product, and delivery location.
- The seller will provide available shipping options, estimated delivery times, and costs at checkout.
- Buyers are advised to review these details carefully before placing an order.
Delivery Timeframes
- Delivery times are determined by the seller and depend on factors such as product availability, shipping method, and buyer location.
- Sellers are required to provide an estimated delivery window, which may range from 2 to 14 business days, depending on the item and location.
- Note: Unforeseen delays (e.g., weather conditions, courier issues) may affect delivery timelines. Sellers will communicate any such delays promptly.
Order Tracking
- Once an item is shipped, sellers must provide tracking information (if applicable) to the buyer.
- Buyers can track their orders via the provided tracking number or by contacting the seller through the platform.
Shipping Disputes and Issues
If you encounter any issues with shipping, such as delays, incorrect items, or damaged products:
- Contact the seller directly through the Vendor Chat feature.
- If unresolved, reach out to CampusEssentials.com.ng support via Live Chat or email at contact@campusessentials.com.ng.
- Our team will investigate and mediate to ensure a fair resolution.
International Shipping
- Availability of international shipping depends on the seller. Buyers are encouraged to verify this with the seller before placing an order.
- Additional customs duties or taxes may apply to international orders, which are the responsibility of the buyer.
Non-Delivery Policy
If a product is not delivered within the specified timeframe:
- Buyers must report the issue within 2 days of the expected delivery date.
- Campus Essentials NG will work with the seller to determine the cause and arrange a resolution, such as a refund or replacement.
Tips for Buyers
- Always confirm the seller’s shipping policy and delivery terms before making a purchase.
- Double-check your delivery address for accuracy during checkout.
- Save all communication with the seller as proof in case of disputes.
Thank you for choosing CampusEssentials.com.ng! For further inquiries, feel free to contact us via Live Chat or email at contact@campusessentials.com.ng.