Effective Date: 01-12-2024

Welcome to Campus Essentials NG, a multivendor marketplace designed to meet the needs of higher institution students. We are committed to ensuring a smooth shopping experience. Please read our refund and returns policy carefully to understand your rights and obligations.


Non-Returnable and Non-Refundable Items

Certain items on CampusEssentials.com.ng cannot be returned or refunded due to their nature. These include:

  • E-books
  • E-pins
  • Other digital items

Once purchased, these items are considered final sales. Please ensure you review your order details carefully before completing your purchase.


Refund Requests for Non-Shipped Items

You may request a refund for products that have not been shipped. Refund requests must be made within 3 days of purchase. To initiate a refund:

  1. Contact our support team via Live Chat, Vendor Chat, or email at contact@campusessentials.com.ng.
  2. Provide your order details and proof of payment.
  3. Refunds will be processed within 24 hours of approval, and funds will appear in your account within 3-5 business days.

Refunds and Returns for Shipped Products

For physical products that have been shipped, refunds and returns may be handled based on the specific seller’s return policy. Please note:

  • Items must be unused, in their original condition, and returned within the timeframe stated in the seller’s policy.
  • The buyer is responsible for return shipping costs.
  • If a product is damaged, defective, or significantly different from the description, contact us immediately to facilitate resolution.

How to Initiate a Refund or Return Request

  1. Log in to your account on CampusEssentials.com.ng.
  2. Navigate to “Orders” and select the product in question.
  3. Follow the prompts to submit a refund or return request.
  4. For additional assistance, reach out to us via Live Chat, Vendor Chat, or email at contact@campusessentials.com.ng.

Seller Responsibilities

Individual sellers on Campusessentials.com.ng are responsible for clearly stating their refund and return policies. Buyers should review seller policies before completing a purchase. Sellers must comply with applicable laws and ensure transparent communication with buyers regarding refunds and returns.


Dispute Resolution

If you encounter challenges with a seller regarding refunds or returns, Campus Essentials NG will act as a mediator. Contact us with all relevant details, including your communication with the seller, to assist in resolving the issue.


Thank you for choosing CampusEssentials.com.ng! For further inquiries, please contact us via Live Chat, or email at contact@campusessentials.com.ng.

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